BIBLIOGRAFI : KUALITI PENGURUSAN

BUKU

1.    HD62.15 D75 1995 f
DSMC assessment using baldrige criteria : education pilot program application

2.    HD62.I5 M34 1995 f
Malcolm Baldrige National Quality Award : education pilot criteria 1995

3.    HD62.15 M58 1997 f
Missouri quality award : 1997 criteria for performance excellence and application forms

4.    HD62.15 .P76 1991 f
Profiles in quality : blueprints for action for 50 leading companies

5.    HD62.15 .T67 1995 f
The total quality portfolio

6.    HF5006 U63 1991
Unconditional quality

7.    Adnan Alias
TS156 K82 1997
Kualiti sepintas lalu = Quality at a glance

8.    Arcaro, Jerome S
LB2805 .A723 1995 f
The Baldridge awards for education : how to measure and document quality improvement

9.    Arcaro, Jerome S
LB2805 .A72 1995
Quality in education : an implementation handbook

10.    Ashcroft, Kate
LB2331 A77 1995
A practical guide to the lecturer's guide to quality and standards in colleges and universities

11.    Ashwood, Brian
TS156.6 A74 1996 f
The quality standards master plan : the complete ISO 9000 implementation kit including ready drafted quality manual and
procedures

12.    Bank, John
HD62.15 B36 1992
The essence of total quality management

13.    Barkley, Bruce T
Saylor, James H.
HD69.P75 B27 1994
Customer-driven project management : a new paradigm in total quality implementation

14.    Barrett, Derm
HD62.15 B38 1995
The TQM paradigm : key ideas that make it work

15.    Barry, Thomas J
HD30.28 B38 1994
Excellence is a habit : how to avoid quality burnout

16.    Barry, Thomas J
HD62.15 B37 1998
Organisasi kualiti mutlak : keseimbangan dan keharmonian demi keunggulan

17.    Barry, Thomas J
HD62.15 B37 1997
Total quality organisation : balance and harmony for excellence

18.    Besterfield, Dale H.
HD62.15 .T67 1995
Total quality management

19.    Biech, Elaine
HD62.15 .B43 1994
TQM for training

20.    Boedecker, Ray F.
International Business Machines Corporation
HD62.15 .B63 1989 f
Eleven conditions for excellence : the IBM total quality improvement process

21.    Bounds, Gregory M.
HD62.15 B49 1994
Beyond total quality management : toward the emerging paradigm

22.    Bounds, Gregory M.
HD62.15 B69 1996
Cases in quality

23.    Bounds, Gregory M.
Dobbins, Gregory H
Fowler, Oscar S
HD62.15 B68 1995
Management : a total quality perspective

24.    Brelin, Harvey K.
HD62.15 F62 1995
Focused quality : managing for results

25.    Bruno, Gerard
JF1351 B78 1995 f
The process analysis workbook for government : how to achieve more with less

26.    Bullivant, John R. N.
HD62.15 B95 1994
Benchmarking for continuous improvement in the public sector

27.    Bureau of Business Practice
TS156 .I86 1992 f
ISO 9000 : handbook of quality standards and compliance Profile of ISO 9000

28.    Caroselli, Marlene
HD62.15 .C37 1996 f
Quality games for trainers : 101 playful lessons in quality and continuous improvement

29.    Cartin, Thomas J
HD62.15 C36 1993
Principles and practices of TQM

30.    Chase, Rory L
HD31 .T57 1988 f
Total quality management : an IFS executive briefling

31.    Christopher, William F
Thor, Carl G
HC110.L3 H36 1993
Handbook for productivity measurement and improvement

32.    Christopher, William F
HD62.15 C48 1994
Vision mission total quality : leadership tools for turbulent times

33.    Codling, Sylvia
HD62.15 C62 1996
Best practice bechmarking an international perspective

34.    Codling, Sylvia
HD62.15 C63 1992
Best practice benchmarking : a management guide

35.    Cook, Sarah
HD62.15 C66 1995
Practical benchmarking : a manager's guide to creating a competitive advantage

36.    Cornesky, Robert A
LB2341 .I46 1991
Implementing total quality management in higher education

37.    Cornesky, Robert A
McCool, Samuel A
LB2341 .C672 1992 f
Total quality improvement guide for institutions of higher education

38.    Costin, Harry
HD62.15 C67 1996
Management development and training : a TQM approach

39.    Cound, Dana M.
HD57.7 .C68 1992
A leader's journey to quality

40.    Dale, Barrie
Cooper, Cary L
HD62.15 .D34 1992
Total quality and human resources: an executive guide

41.    Dale, Barrie G
TA190 M36 1994
Managing quality

42.    Dennis, Pascal
T55 D46 1997
Quality, safety and environment : synergy in the 21st century

43.    Dew, John R
HD30.28 D48 1997
Quality-centered strategic planning : a step-by-step guide

44.    Doidge, John
Whitchurch, Celia
LB2341.8.G7 D64 1993
Total quality matters : TQM in a higher education context

45.    Duncan, William L
HD62.15 D86 1995
Total quality : key terms and concepts

46.    Eberts, Ray
Eberts, Cindelyn
HD62.15 .E33 1995
The myths of Japanese quality

47.    Edvardsson, Bo
Thomasson, Bertil
Ovretveit, John
HF5415.5 E39 1994
Quality of service : making it really work

48.    Flood, Robert Louis
HD62.15 .F56 1993
Beyond TQM

49.    Fooks, Jack H
HD62.15 F66 1993
Profiles for performance : total quality methods for reducing cycle time

50.    Friday, Stormy
Cotts, David G
HD1394 .F74 1995
Quality facility management : a marketing and customer service approach

51.    Froman, Bernard
Pierce, Tony
TS156 F76 1997
Guide to preparing the corporate quality manual

52.    Gatiss, Gordon F
HD62.15 .G37 1996
Total quality management : a total quality approach

53.    George, Stephen
Weimerskirch, Arnold
HD62.15 G46 1998
Total quality management : strategies and techniques proven at today's most successful companies

54.    Gilbert, John
HD62.15 G544 1992
How to eat an elephant : a slice by slice guide to total quality management

55.    Gilmour, Peter
Hunt, Robert A
HD62.15 G54 1995
Total quality management : integrating quality into design, operations & strategy

56.    Gitlow, Howard S
Gitlow, Shelly J
HD62.15 .G57 1994
Total quality management in action

57.    Greenwood, Malcolm S
LB2900.5 G73 1994
Total quality management for schools

59.    Goetsch, David L
Davis, Stanley M
HD62.15 .G63 1994
Introduction to total quality : quality productivity, competitiveness

60.    Griffiths, David N
HD62.15 G74 1994
Management in a quality environment

61.    Hakes, Chris
Pera International.
HD62.15 .T68 1991*Bibliofile
Total quality management : the key to business improvement

62.    Hale, Judith A
HF5549.5.T7 H33 1995
Achieving a leadership role for training : how to use the Baldridge criteria and ISO standards to keep the training function
competitive

63.    Hand, Max
Plowman, Brian
HD62.15 .Q93 1992
Quality management handbook

64.    Harrington, H. James
Mathers, Dwayne D
TS156.6 H37 1997
ISO 9000 and beyond : from compliance to performance improvement

65.    Hoffherr, Glen D.
Moran, John W.
Nadler, Gerald
HD62.15 .H63 1994
Breakthrough thinking in total quality management

66.    Hofstetter, Fred T
QA76.575 H63 1994
Multimedia presentation technology : with a sample presentation on total quality management

67.    Ho, Samuel K
HD62.15 H67 1995
TQM : an integrated approach : implementing total quality through Japanese 5-S and ISO 9000

68.    House, Martyn
HD62.15 H68 1996
Confessions of a quality expert : a systematic approach to implementing total quality

69.    Hoyle, David
TS156 H64 1994
ISO 9000 quality systems handbook

70.    Hradesky, John L
TS156 .H73 1995
Total quality management handbook

71.    Hutchins, David C
Institute of Directors
HD62.15 .H87 1992
Achieve total quality

72.    Hutchins, Greg
TS156.6 H87 1993
ISO 9000 : a comprehensive guide to registration, audit guidelines and successful certification

73.    Jablonski, Joseph R
Hartman, Paul
HD62.15 J23 1992
Implementing TQM : competing in the nineties through total quality management

74.    Jackson, Thomas Lindsay
Dyer, Constance E
HD62.15 J32 1996 f
Corporate diagnosis : setting the global standard for excellence

75.    Jeffries, David R
Evans, Bill
Reynolds, Peter
HD34 .J34 1993
Training for total quality management

76.    Johnson, Richard S
HD62.15 J65 1993
TQM : leadership for the quality transformation

77.    Johnson, Richard S
HD62.15 J63 1993
TQM : management processes for quality operations

78.    Johnson, Richard S
HF5549.5.T7 J63 1993
TQM : quality training practices

79.    Juran, Joseph M
HD62.15 H57 1995
A history of managing for quality : the evolution, trends, and future directions of managing for quality

80.    Jurow, Susan
Barnard, Susan B
Z678 I57 1993
Integrating total quality management in a library setting

81.    Katsuya Hosotani
HD62.15 H69 1992
Japanase quality concepts : an overview

82.    Keehley, Patricia
JK468.T67 B46 1997
Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies

83.    Knouse, Stephen B
HF5549 H88 1996
Human resources management perspectives on TQM : concepts and practices

84.    Knouse, Stephen B
HD62.15 K56 1995
The reward and recognition process in total quality management

85.    Koehler, Jerry W
Pankowski, Joseph M
JF1525.T67 K67 1996
Continual improvement in government : tools and methods

86.    Koehler, Jerry W
Pankowski, Joseph M
JF1525.T67 K63 1996
Quality government : designing, developing and implementing TQM

87.    Koehler, Jerry W
Pankowski, Joseph M
JF1525.T67 K64 1996
Teams in government : a handbook for team-based organizations

88.    Latzko, William J
Saunders, David M
HD62.15 .L37 1995
Four days with Dr Deming : a strategy for modern methods of management

89.    Lawler, Edward E
Mohrman, Susan Albers
Ledford, Gerald E
HD62.15 L38 1995
Creating high performance organizations : practices and results of employee involvement and Total Quality Management in Fortune 1000 companies

90.    Lawler, Edward E
Mohrman, Susan Albers
Ledford, Gerald E
HD5660.U6 L38 1992 f
Employee involvement and total quality management : practices and results in Fortune 1000 companies /

91.    Lawton, Robin L
HF5415.5 L38 1993
Creating a customer-centered culture : leadership in quality, innovation, and speed

92.    Lederer, Phillip J
Karmarkar, Uday Sadashiv
HD62.15 P72 1997
The practice of quality management

93.    Levit, Steve
HD62.15 .L48 1994
Quality is just the beginning : managing for total Responsiveness

94.    Lindsay, William M
Patrick, Joseph A
HD62.15 L56 1997
Total quality and organization development

95.    Macdonald, John
HD62.15 .M46 1993
Understanding total quality management in a week

96.    Malaysia. Jabatan Perdana Menteri. Unit Pemodenan Tadbiran Malaysia
HD62.15 M36 1996 wr
Garis panduan bagi melaksanakan MS ISO 9000 dalam perkhidmatan Awam

97.    Mann, Nancy R
HD62.15 .M26 1992
The keys to excellence : the Deming philosophy

98.    Martin, Lawrence L
HV95 .M37 1993
Total quality management in human service organizations

99.    Mears, Peter
Voehl, Frank
HD62.15 M42 1995
The executive guide to implementing quality systems

100.    Merrill, Peter
HD62.15 M47 1997
Do it right the second time : benchmarking best practices in the quality change process

101.    Mohamed Zairi
HD62.15 M633 1996
Effective benchmarking learning from the best

102.    Mohamed Zairi
Leonard, Paul
HD62.15 .M63 1994
Practical benchmarking : the complete guide

103.    Mokhtar Abdullah
HD66 M65 1996
Pengukuran kualiti ke arah peningkatan daya saing

104.    Munro-Faure, Lesley
Munro-Faure, Malcolm
HD62.15 .M86 1992
Implementing total quality management

105.    Murgatroyd, Stephen
Morgan, Colin
LB2805 .M87 1994
Total quality management and the school

106.    Noori, Hamid
Radford, Russell W
TS155 N57 1995
Production and operations management : total quality and responsiveness

107.    Noriaki Kano
HD9980.5 G84 1996
Guide to TQM in service industries

108.    Oakland, John S
Porter, Leslie J
HD62.15 O25 1994
Cases in total quality management

109.    Oakland, John S
Mohamad Salmi Mohd. Sohod
HD62.15 .O24 1995
Pengurusan kualiti menyeluruh

110.    Oakland, John S
Porter, Leslie J
HD62.15 O254 1995
Total quality management : text with cases

111.    Oakland, John S
TS156 .O35 1993
Total quality management : the route to improving performance

112.    Perbadanan Produktiviti Negara
HD62.15 G84 1997
Guide to TQM

113.    Perbadanan Produktiviti Negara
TS156.A1 M34 1994
Majalah produktiviti dan kualiti untuk pekerja

114.    Perbadanan Produktiviti Negara
HD62.15 M37 1997 f
Malaysia TQM casebook

115.    Persico, John
HD62.15 T65 1992
The TQM transformation : a model for organizational change

116.    Petrick, Joseph A.
Furr, Diana S
HF5549 P374 1995
Total quality in managing human resources

117.    Plsek, Paul E
HD53 P57 1997
Creativity, innovation, and quality

118.    Poirier, Charles C
Tokarz, Steven J
HD62.15 P64 1996
Avoiding the pitfalls of total quality

119.    Puri, Subhash C
S156.6 P87 1995
ISO 9000 certification and total quality management /

120.    Rao, Ashok
HD62.15 T673 1996
Total quality management : a cross functional perspective

121.    Richardson, Terry
HD62.15 R52 1997
Total quality management

122.    Roberts, Harry V
LB2331 .A23 1995
Academic initiatives in total quality for higher education

123.    Ross, Joel E
HD62.15 R67 1994
Total quality management : text, cases and readings

124.    Sallis, Edward
LB2900.5 S25 1992
Total quality management in education

125.    Sayle, Allan J.
TS156.6 S39 1994
Meeting ISO 9000 in a TQM world

126.    Saylor, James H
HD62.15 .S29 1992
TQM field manual

127.    Schmidt, Warren H
Finnigan, Jerome P
HD62.15 .S35 1993
TQManager : a practical guide for managing in a total quality Organization

128.    Schuler, Randall S.
Harris, Drew L
HD62.15 .S38 1992*blm prosses
Managing quality : the primer for middle managers

129.    Schultz, Louis E
Cothran, Tom
Kaeter, Margaret
Schaaf, Dick
HD62.15 S37 1994
Profiles in quality : learning from the masters

130.    Seymour, Daniel
Kramer, Martin
LB2331.72 T67 1994
Total quality management on campus : is it worth doing?

131.    Shearer, Clive
HD62.15 S54 1994
Practical continuous improvement for professional services

132.    Shelton, Ken
HD62.15 I55 1995
In search of quality : 4 unique perspectives, 43 different voices

133.    Sims, Serbrenia J
Sims, Ronald R
LB2341 T67 1995
Total quality management in higher education : is it working? why or why not?

134.    Snyder, Neil H
Dowd, James J
Houghton, Dianne Morse
HD57.7 .S69 1994
Vision, values, and courage : leadership for quality management

135.    Soin, Sarv Singh
HD62.15 S65 1992
Total quality control essentials : key elements, methodologies and managing for success

136.    Spendolini, Michael J
HD62.15 S64 1992
The benchmarking book

137.    Spenley, Paul
HD62.15 .S633 1995
Step change total quality : achieving world class business Performance

138.    Spenley, Paul
HD62.15 .S63 1992
World class performance through total quality : a practical guide to implementation

139.    Stahl, Michael J.
Grigsby, David W.
HD62.15 S72 1997
Strategic management : total quality and global competition

140.    Stein, Robert E
HD62.15 .S83 1994
The next phase of total quality management : TQM II and the focus on profitability

141.    Thomas, Brian
HD62.15 T56 1995
The human dimension of quality

142.    Thomas, Brian
HF5549.5.T7 T56 1992
Total quality training : the quality culture and quality trainer

143.    Walklin, Les
HD62.15 .W34 1992
Putting quality into practice

144.    Weaver, Charles N
HD62.15 W42 1995
Managing the four stages of TQM : how to achieve world-class Performance

145.    Weaver, Charles N
HD62.15 W43 1991
TQM : a step-by-step guide to implementation

146.    Weaver, Marcia
HD62.15 W44 1996
Basic skills training : empowering employees through

147.    Wickman, Robert F
Doyle, Robert S
HD62.15 W53 1993
Breakthrough quality improvement for leaders who want results

148.    Wolkins, D Otis
HD62.15 W64 1996
Total quality : a framework for leadership

149.    Woods, John A
Cortada, James W
HD62.15 .W67 1996
QualiTrends : 7 quality secrets that will change your life

150.    Yeoh, Michael
HD30.28 .Y36 1995
Management strategies for vision 2020 : developing competitive strategies for the winning edge

151.    Zink, K J
HD62.15 S92 1997
Successful TQM : inside stories from European Quality Award winners

KERTAS PERSIDANGAN

1.    Bengkel Pengurusan Kualiti Menyeluruh (TQM) Ke Arah Penggubalan
Piagam Pelanggan (1993 : Air Keroh, Melaka)
Universiti Teknologi Malaysia
Institut Tadbiran Awam Negara. Kampus Wilayah Selatan
HD62.15 .B46 1993 af
Bengkel pengurusan kualiti menyeluruh (TQM) ke arah penggubalan piagam pelanggan : 28 Oktober 1993 - 1 November 1993, Air Keroh Country Resort, Air Keroh, Melaka

2.    Institut Teknologi MARA. Kajian Perniagaan dan Pengurusan
National Seminar and TQM in Higher Education (1994 : Shah Alam)
HD62.15 .N37 1994 f
National Seminar on TQM in Higher Education : proceedings

3.    National Conference on Total Quality Management (1992 : Kuala Lumpur)
MAMPU
Malaysian Strategic Consultancy Sdn Bhd
HD62.15 .N76 1992 f
National Conference on Total Quality Management, Shangri-La Hotel, Kuala Lumpur, 27-28 October 1992 : [proceedings]

4.    Seminar Total Quality Management
(1994 : UTM, Sekudai)
Universiti Teknologi Malaysia. Fakulti Kejuruteraan Jentera.
Jabatan Kejuruteraan Pengeluaran dan Industri
HD62.15 .S47 1994 af
Seminar Total Quality Management, 28 Julai 1994, Makmal Industri Fakulti Jentera, Universiti Teknologi Malaysia :
[proceedings]

5.    Tang, Victor
Bauer, Roy A.
HD41 .T36 1995
Competitive dominance : beyond strategic advantage and total quality management

6.    Tenner, Arthur R
DeToro, Irving J
HD62.15 T46 1992
Total quality management : three steps to continuous improvement

7.    Waller, Jenny
Allen, Derek
Burns, Andrew
HD62.15 W33 1995
The TQM toolkit : a guide to practical techniques for total quality management

8.    Wilson, Paul F
Pearson, Richard D
HD62.15 W54 1995
Performance-based assessments : external, internal, and self-assessment tools for total quality management

9.    Wilson, Paul F
Dell, Larry D
Anderson, Gaylord F
HD62.15 W56 1993
Root cause analysis : a tool for total quality management

10.    Workshop on Total Quality Management (1992 : UTM, Skudai)
University of New Brunswick
Universiti Teknologi Malaysia
Perbadanan Produktiviti Negara
HD62.15 .W66 1992 af
Workshop on Total Quality Management, 13 - 16 July 1992, Universiti Teknologi Malaysia, Skudai, Johor : [proceedings]

AUDIO VISUAL

1.    CP 201
Emerald : benchmarking for quality management and technology

2.    CP 161
Emerald : the TQM magazine
Hofstetter, Fred T

3.    CP 059
Multimedia presentation technology : with a sample presentation on total quality management

4.    CP 199
ProQuest : business periodicals
Jurnal yang berkaitan : Leadership and organizational development, management decision dan TQM magazine

5.    CP 160
Training for quality = Le cours sur la qualite totale = Qualifizierung fur qualitat = Formare alla qualita = Integrale
kwaliteitszorg = Formacao em qualidade

6.    Harrington, H. James
Mathers, Dwayne D
CP 648
ISO 9000 and beyond : from compliance to performance improvenment

TESIS

1.    Chua, Yee Ping
HD62.15 .C57 1994 raf
Aplikasi pendekatan pengurusan kualiti menyeluruh (TQM) untuk penambahbaikan berterusan demi menepati kehendak-kehendak ISO 9000 secara berterusan dan mencapai pembangunan kualiti menyeluruh secara konsisten

MAKALAH

1.    Seminar pengurusan kualiti menyeluruh
Berita Unitek. 6(8) : 5, 4 ; 15 Julai 1993; LG173 .K85B48 waj

2.    MAK 10246
TQM dan ISO 9000
Pentadbir. bil.1 : 16-19, 1997

3.    Abd Rahman Abdul Rahim
Robiah Ahmad
International Conference on Assessing Quality in Higher
Education (10th : 1998 : Pulau Pinang)
MAK 12542 a
Total quality in higher education

4.    Ahmad Sarji Abdul Hamid
TQM in government : key success factors towards a near perfect public service
Buletin Pengurusan & Pentadbiran. 4(1) : 4-9 ; 1995 ; JQ711.A1B85 wj

5.    Aluri, Rao
MAK 6007
Performance evaluation: a deadly disease?
Journal of academic librarianship. 20(3): 145-155; 1994

6.    Basadur, Min
Robinson, Susan
MAK 6190
The new creative thinking skills needed for total quality management to become fact, not just philosophy
American behavioral scientist. 37 (1) : 121-138 ; 1993

7.    Clayton, Marlene
MAK 7010
Towards total quality management in higher education at Aston University : a case study
Higher education. 25(3) : 363-371 ; 1993

8.    Coate, L Edwin
MAK 7556
Implementing total quality management in a University Setting : TQM at Oregon State University
Journal for quality and participation. Dec 1990

9.    Coate, Edwin
MAK 8918
The introduction of total quality management at Oregon State University
Higher education. 25 (3) : 303-320 ; 1993

10.    Daye, Ian
MAK 10245
The challenge of interpreting ISO 9000 in the context of the public sector

11.    Havener, C L
MAK 10079
Improving the quality of quality/
Quality Progress. 26 : 41-44 ; 1993

12.    International Quality Assurance Conference (3rd : 1995 : Bahrain)
MAK 11508 a
Total quality management : in search of best practices for client's representatives


13.    Izadi, Mahyar
Kashef, A. E
Stadt, Ronald W
MAK 9596
Quality in higher education : lessons learned from the Baldrige award, Deming prize, and ISO 9000 registration
Journal of industrial teacher education. 33(2) : 60-76 ; 1996

14.    Kaneichiro Imai
MAK 10009
Total quality control in new paradigm in Japan

15.    Kanji, G K
Dahlgaard, J. J
Kristensen, K. K
MAK 6330
Total quality management as a strategic variable

16.    LeTarte, Clyde E
MAK 8557
Seven tips for implementing TQM : a CEO's view from the trenches

17.    Melum, Mara Minerva
MAK 6143
Total quality management: steps to success

18.    Madu, Christian N
Kuei, Chu-hua
MAK 6174
Introducing strategic quality management Long range planning. 26 (6) : 121-131 ; 1993

19.    Mohd Shoki Md Ariff
MAK 11622 a
Quality management : measuring for continuous improvement
Syarahan Perdana di Dewan Jemaah UTM pada 4 Julai 1998

20.    Muhammad Rais Abdul Karim
MAK 10242
Langkah-langkah ke arah pelaksanaan MS ISO 9000
Dipetik dari Forum MS ISO 9000 Perkhidmatan Awam bil.2/97 April 1997

21.    Naharudin Haji Abdullah
Perkhidmatan berkualiti di sektor awam: kaedah dan prinsip TQM
Buletin Produktiviti dan Kualiti. 3(1):48-55;1994.JQ715.A55J76

22.    Rose Alinda Alias
Wood-Harper, Trevor
MAK 10171 a
Multiple perspectives of information system quality : case study of a Malaysian university

23.    Rusliza Yaakob
Mohd Shoki Md Ariff
Assuring quality through the implementation of ISO 9000 in Perpustakaan Sultanah Zanariah
Sekitar Perpustakaan no. 28; 1999.
Z675.N2 S45

24.    St Clair, Gloriana
MAK 6368
Improving quality : organizational benefits of total quality management
College and research libraries. 370-372 ; 1993

25.    Strolle, Alfred
MAK 12527
Creating a total quality management culture is everyone's business
Research and Technology Management. 8 - 9 ; 1991

26.    Sullivan, Maureen
Siggins, Jack A
MAK 7936
Total quality management initiatives in higher education
Journal of library administration. 18
(1/2) : 157-169 ; 1993

27.    Williams, Gareth
MAK 8919
Total quality management in higher education : panacea or placebo?
Higher education. 25 (3) : 229-237 ; 1993

28.    Wynne, Roger M
Lancaster, John
MAK 5996
The importance of understanding the concepts of total quality management and the consequent training needs
Total quality management. 3 (1) : 19-29 ; 1992

JURNAL ELEKTRONIK

1.    Benchmarking : an international journal
http://www.emerald-library.com/cgi-bin/EMRjournals.cgi

2.    Employee relations
http://www.emerald-library.com/cgi-bin/EMRjournals.cgi

3.    International journal of quality and reliability management
http://www.emerald-library.com/cgi-bin/EMRjournals.cgi

4.    International journal of quality science
http://www.emerald-library.com/cgi-bin/EMRjournals.cgi

5.    Journal of quality management
http://www.epnet.com/ehost/login.html

6.    Leadership and organizational development journal
http://www.emerald-library.com/cgi-bin/EMRjournals.cgi

7.    Management decision
http://www.emerald-library.com/cgi-bin/EMRjournals.cgi

8.    Management research news
http://www.emerald-library.com/cgi-bin/EMRjournals.cgi

9.    Training for quality
http://www.emerald-library.com/cgi-bin/EMRjournals.cgi

JURNAL BERCETAK

1.    HD62.15 .B42
Benchmarking for quality management and technology : an international journal

2.    Malaysia. Jabatan Perdana Menteri. Unit Pemodenan Tadbiran Malaysia
HD62.15 M34
Forum MS ISO 9000 : Perkhidmatan Awam

3.    Malaysia. Persatuan Perkhidmatan Tadbir dan Diplomatik
JQ711 B47
Pentadbir

4.    Perbadanan Produktiviti Negara
TS156.A1 P43
P dan Q

5.    HD62.15 .T75
The TQM Magazine