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Online Reference Desk Administrator Introduction

Online Reference Desk

Facilitates the interaction between library patrons and a virtual reference desk. It offers digital interaction with the reference desk staff in a paperless environment. Perpustakaan Sultanah Zanariah’s staffs will make every effort to provide you with library services that meet your needs. As with on-campus students, we expect distance students to develop their own skills in accessing and searching the Libraries' resources. These skills will give you access to the widest possible range of information resources and services and help you to become a more effective learner.

1. Ask the Librarian

Ask the librarian provides free quick reference service and the basic answers to brief factual questions. This electronic reference service is maintained by Information Services Department staff and we will endeavor to give you a response within three working days (except on weekends and holidays). Our goal is to assist you in developing effective search strategies and locating useful materials and information. This service is NOT designed to answer questions that require extensive research.

2. FAQ

The FAQ database contains answers to questions we are frequently asked at the PSZ Library from Ask the Librarian module. Should you have any questions about Perpustakaan Sultanah Zanariah in general, do not hesitate to send your enquiry through Ask the Librarian module or contact the Library staff at any service desk.