Online Reference Desk Administrator Introduction
Online Reference Desk
Facilitates the interaction between library patrons and a virtual reference
desk. It offers digital interaction with the reference desk staff in a
paperless environment. Perpustakaan Sultanah Zanariah’s staffs will make
every effort to provide you with library services that meet your needs.
As with on-campus students, we expect distance students to develop their
own skills in accessing and searching the Libraries' resources. These skills
will give you access to the widest possible range of information resources
and services and help you to become a more effective learner.
1. Ask the Librarian
Ask the librarian provides free quick reference service and the basic answers
to brief factual questions. This electronic reference service is maintained
by Information Services Department staff and we will endeavor to give you
a response within three working days (except on weekends and holidays).
Our goal is to assist you in developing effective search strategies and
locating useful materials and information. This service is NOT designed
to answer questions that require extensive research.
The FAQ database contains answers to questions we are frequently asked
at the PSZ Library from Ask the Librarian module. Should you have any questions
about Perpustakaan Sultanah Zanariah in general, do not hesitate to send
your enquiry through Ask the Librarian module or contact the Library staff
at any service desk.